01Global Head of UX Design and Research at Amazon Connect — 20M+ interactions a day
02Started the UX Research discipline at Amazon Connect
03White-labeled enterprise design system for Amazon Connect customers
04Design Leadership for a $100B+ healthcare and health services company
05Home delivery for life-saving meds — 100M+ members during COVID
06Rx access for cancer patients who couldn't leave home
07Director of customer experience at Xfinity Mobile, bringing affordable mobile service to 30M+ cost-burdened households
08Led design and research for PayPal's flagship consumer experience redesign
09Shipped the first global mobile point of sales system — PayPal Here
10Shipped first NFL mobile & tablet app
11Worked on the first Citibank mobile & tablet app
12First mobile site for one of fashion's most iconic brands
13Digital and in-store experience for 270+ Armani Exchange locations across 31 countries
14Packaging & identity for some of the world's most recognized luxury fashion brands